What happens when you don't show up for the appointment?

Attend Your Appointment

Do not cancel your appointment unless you are sick, or something unforeseen occurs that prevents you from attending.

Make Necessary Preparations

If you arrive unprepared for an examination or surgery, you may not be able to undergo the procedure, and we will have to cancel your appointment.

Read the appointment letter carefully so that you know what is expected of you and are well prepared when you come to us. Surgeries often require preparations such as fasting and stopping medications beforehand. Read more about preparation for surgery here.

Do You Have Questions Before Your Appointment?

Contact us well in advance of your appointment. You can also find useful information here on the hospital's website.

If You Cannot Attend

Have You Become Sick?

Let us know if you have become sick or for other reasons cannot attend your appointment. We can then offer the appointment to another patient. You can cancel at helsenorge.no. If it's less than 48 hours until your appointment, you must call the department directly to cancel. You can find the phone number in the appointment letter or on www.sus.no. Here you can find an overview of the departments.

What Does It Cost to Cancel the Appointment?

• If you cancel the day before, you will not have to pay a co-payment for the appointment.

• If you cancel on the same day or do not attend the appointment, you will have to pay a co-payment. Here you can read more about fees if you do not show up (helsenorge.no)

Have You Been Treated Elsewhere, So You No Longer Need the Appointment at SUS?

Let us know, as this information does not come to us automatically. This applies to treatment at all hospitals and treatment facilities that are not Stavanger University Hospital, both private and public.

Has Your Condition Changed?

Please inform us in good time if you know in advance that you no longer need the surgery.